FAQs

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FAQs

We embroider on a wide range of clothing items: T-shirts, hoodies, tank tops, sports shirts, caps, jackets, uniforms, towels, and bags. We also accept items brought in by customers, provided the material allows for embroidery.

Yes, we accept custom designs! You can send us your logo, illustration, or message in digital format (preferably vector or clear image), and we will turn it into a high-quality embroidery.

Of course! If you don’t have a file ready, we can help you turn your idea into an embroiderable design, perfectly adapted to the type of item and size you want.

The standard turnaround time is 1–3 business days, depending on complexity and volume. For urgent orders, you can contact us directly and we will find a quick solution.

The price varies depending on the size of the embroidery, the complexity of the design, the number of colors, and the volume of the order. We will provide you with a clear estimate as soon as you send us the details.

We accept payment by card, bank transfer, or cash on delivery (under certain conditions). Custom orders must be paid in full in advance.

Yes, we deliver anywhere in the Republic of Moldova via express courier or postal service. We can also ship internationally, depending on the destination and order volume.

Of course! We accept both individual and bulk orders. You can even order just one personalized hoodie or cap.

Yes. We use professional yarns and techniques that withstand repeated washing without fading or fraying. However, we recommend washing at moderate temperatures.

Yes, but only if the material is compatible with embroidery and does not pose a risk of damage. We reserve the right to refuse sensitive items.

Yes. For orders of more than 10–20 items, we offer preferential prices and discounts, depending on volume and design.

You can place an order directly on the website, via the contact form, or on social media. We will discuss the design details and send you a quote quickly.

Absolutely. We offer a wide range of colored threads, and you can choose the exact shades you want for your design.

Each order goes through a visual validation (simulation), which we approve together before production. If any error occurs on our part, we will remake the product at no additional cost.

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